Kaitly Smalley- Beauty from Ashes
We ship anywhere within the US and Canada. All orders typically ship out 48 hours from the time of completion. Orders will not be shipped until the credit card authorization has been processed and cleared. Usual delivery time is 3-4 business days. We ship USPS. If you need a shipment quicker, please contact us!
Delivery time does not include Saturdays, Sundays, or any federal holidays.
Processing with an eCheck (Paypal) can take up to an additional 7 days to process.
All custom orders are a 10 day production turn around, please add shipping time to production time.
Local pick-up is an option for our hometown customers. Please select that option from the drop down menu and allow 24 hours for processing prior to pick up.
Belles Boutique is not to be held responsible for lost, damaged, or stolen packages due to USPS error UNLESS insurance is requested by the customer. If you have a stolen item, you can make a claim to USPS within 60 days.
ONLINE ONLY COLLECTION
Online Only items can take 7-10 business days to be delivered.
We accept returns for store credit or exchanges only, if that item is still in stock, within 14 days of the purchase. The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up. You must send an email to firstname.lastname@example.org requesting a return, we will reply with details regarding your request once we receive the email. Items being returned by mail must be shipped within 3 days of our reply.
All sale, swim, bodysuits, and jewelry merchandise is final sale.
You are responsible for all return shipping costs. All shipments must be returned in weatherproof packaging to ensure the item can be resold. If they arrive damaged from shipping in a paper package, they are not refundable.
We are NOT responsible for any damages resulting from cutting into packaging, or improper washing.
Shipping costs are nonrefundable.
Sale items are final sale.
ONLINE ONLY COLLECTION
Returns are accepted of unworn clothing items with original tags and packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
- Orders returned after the return window are subject to restocking fees. (Case-by-case)
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Swimwear, bodysuits, and jewelry can NOT be returned and are final sale.
ONLINE ONLY COLLECTION: RETURN FOR STORE CREDIT
Pieces from our Online Only Collection can be returned to our brick and mortar location for store credit within 14 days of receiving your items. See the above [RETURN POLICY] for additional details.